FAQS
How Can We Assist?
WHAT ARE THE PAYMENT OPTIONS?
Currently, we only use Paypal for online transactions. We are working on other ways to pay such as Klarna and Credit/Debit Card payments... watch this space!
WHAT IS YOUR RETURN POLICY?
We hope that you are satisfied with your order, but if for some reason you are not we would like to know so we can resolve this.
Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. The products you'd like to return must be sent back to us within 30 working days of delivery to you.
Please ensure that the returned parcel is properly sealed.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition to us within 28 working days from delivery. You will receive an email notification of your refund.
If you have requested an exchange or replacement when emailing us about your product, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
DO YOU OFFER GIFT CARDS?
Of course, please get in touch and we can arrange a personalised Gift Card to be sent out to you.